The following principles guide our business thinking
1. High quality customer service
We are driven by an overwhelming focus on needs of our customers. We always put the needs of the clients at the centre of our business decision making and our thinking
Results driven thinking
We aim to achieve great results for our clients. Our decision and our thinking is motivated by the desire to achieve great results for our clients while minimising the costs and delays to them
Code of Conduct for Registered Migration Agents
As a registered migration agent we have an obligation and a duty under law to follow the Code of Conduct for registered migration agents in all our dealings with the clients. The link to the code of conduct is https://www.mara.gov.au/tools-for-agents-subsite/Files/code-of-conduct-march-2022.pdf
We do not compromise on our standards
We do not compromise on our standards. We have optimised our business operation to deliver the results we have promised to our clients
Affordable and good quality services
We have made our services affordable to our clients by having in place a system of payment by installments.
We will not accept cheap work. If we accept cheap work we will have to compromise on our high standard of service in order to deliver. To us this is a lose-lose situation for the client and the professinoal.
We are fully insured
We have professional indemnity insurance for the services we deliver. Our insurance provider is AIG Australia.
Our advice is always upto date with latest changes in Australian migration law
Our immigration advice is always upto date with the latest changes in government policy and immigration law. As soon as government policy or immigration law changes we incorporate the changes in our systems and in our advice within 24 hours of the changes being made.